The Seattle Globalist's Reagan Jackson on the problems with Comcast's Internet Essentials:
“It was an extremely confusing process and I just gave up,” Jamie Rose Edwards co-director of Y-WE stated. “I had good communication with somebody at the City who was helping me through the application process, filled out what was a very extensive application from the City to prove that we were eligible. They communicated to me by phone that we had been approved.”
Despite being approved the internet never arrived.
“It was extraordinarily frustrating. Our entire staff chose to work from home or from coffee shops or the library because we had access to internet there,” said Edwards. “We couldn’t get very much done. We couldn’t work efficiently without internet.”