"On April 9, one of our city's ever-present construction crews was working in South Lake Union when a single Comcast cable was accidentally severed. Instantly, more than 30,000 people in Capitol Hill and Madison Park were cut off from Internet service, some of them unable to get online or call 911 for an entire day. It was also the day that Upgrade Seattle's website went live, rallying support for municipal broadband - fast Internet access as an affordable City-owned and operated utility."